1. Introduction
At PROTRAINA, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you access or use the app. By using PROTRAINA, you consent to the practices outlined in this policy.
2. Information We Collect
- Personal Information: When you register for an account, we collect your name, email address, phone number, payment information, and other personal details necessary for providing services.
- Usage Data: We collect data on how you interact with the app, including session times, features used, and device information, to improve the app's functionality and user experience.
- Location Data: We may collect location data to assist with finding nearby trainers and optimizing session bookings.
3. How We Use Your Information
- To provide and personalize our services, including booking sessions and connecting you with trainers.
- To process payments and manage financial transactions securely.
- To communicate with you about your account, bookings, and updates to the app.
- To improve the functionality of the app and enhance user experience by analyzing usage data.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
4. Data Sharing and Disclosure
- Trainers: We share your account and booking information with trainers to facilitate your session bookings.
- Service Providers: We may share your information with trusted third-party service providers (such as payment processors) who assist in operating the app and providing services.
- Legal Requirements: We may disclose your information to comply with legal obligations, enforce our policies, or respond to lawful requests from authorities.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Retention of Information
We will retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights and Choices
- Access and Update: You can access, update, or correct your personal information by logging into your account or contacting us.
- Deletion: You may request to delete your account or personal information by contacting us, subject to legal and contractual obligations.
- Opt-Out: You can opt out of receiving marketing emails by following the unsubscribe instructions in the email or contacting us directly.
8. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience with the app. You can adjust your browser settings to refuse cookies, but this may impact some app functionality.
9. Children’s Privacy
PROTRAINA is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app, and the updated policy will take effect as soon as it is posted. We encourage you to review this policy periodically.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us at support@protraina.com.